Nobody takes your personal privacy more seriously than Intervest National Bank. Confidentiality is an important foundation in our mission statement. We do not sell customer information or share it with organizations outside of Intervest National Bank without your permission.
Simply put, there is no "third party" in our relationship with you. We understand and respect your expectations regarding privacy. Only you can authorize us to share personal information with a third party who intends to offer you a product or service.
Confidentiality also means protecting your financial information. We have physical, electronic, and organizational safeguards in place to protect customer information. We continually review our policies and practices, monitor our computer networks, and test our security in order to ensure the confidentiality of customer information.
At Intervest National Bank, we are committed to protecting the information you provide to us. The information we request is used to provide our customers with superior service and convenient access to the right products and services. We recognize that our customers have high expectations regarding the use of their information. Therefore, we at Intervest National Bank are committed to the following set of principles:
- We share information regarding customers within our bank and affiliated companies only in accordance with strict internal security standards, confidentiality policies, and applicable law.
- We hold our employees fully accountable to those standards, policies, and laws.
- We do not share information about our customers with other companies except in order to conduct our business, comply with applicable law, protect ourselves and our customers against fraud, or to make available special offers of products and services that we think may be of interest to our customers. We may also provide information to regulatory authorities and law enforcement officials in accordance with applicable law.
- We have established high standards for protecting information regarding our customers from unauthorized alteration or destruction.
- We investigate customer inquiries regarding information received from Intervest National Bank (or from a credit bureau reflecting information provided by Intervest National Bank) that the customer believes to be inaccurate or incorrect. Customers should notify us if they receive information regarding their Intervest National Bank account(s) that they believe to be inaccurate.
1. RECOGNITION OF A CUSTOMER'S EXPECTATION OF PRIVACY
INB recognizes your right to privacy. As a customer the confidentiality and protection of your information is one of our fundamental responsibilities. And while information is critical to providing quality service, we recognize that one of our most important assets is our customers' trust. We take this trust seriously and have designed procedures to prevent misuse of this information.
2. COLLECTION AND RETENTION OF CUSTOMER INFORMATON
INB collects, retains, and uses information about you only where we believe it will help administer our business or provide products, services and other opportunities to you. We collect and retain information about you only for specific business purposes. We will tell you why we are collecting and retaining the information upon your request. INB uses information to protect and administer your records, accounts and funds; to comply with certain laws and regulations; to help us design or improve our products and services; and to understand your financial needs so that we can provide you with quality products and service.
3. MAINTENANCE OF ACCURATE INFORMATION
INB continually strives to maintain complete and accurate information about you and your accounts. Should you ever believe that our records contain inaccurate or incomplete information about you, please notify us. We will investigate your concerns and correct any inaccuracies.
4. LIMITING EMPLOYEE ACCESS TO INFORMATON
At INB, employee access to personally identifiable customer information is limited to those with a specific business reason to know such information. Our employees are trained on the importance of maintaining the confidentiality of customer information and the Privacy of customer information. Because of the importance of this, all INB employees are responsible for maintaining the confidentiality and privacy of customer information. Employees who violate the confidentiality and privacy principles will be subject to disciplinary measures.
5. SECURITY PROCEDURES PROTECT YOUR INFORMATION
INB is committed to the security of your financial and personal information. All of our operational and data processing systems are in a secure environment that protects your account information from being accessed by third parties.
6. RESTRICTIONS ON THE DISCLOSURE OF ACCOUNT INFORMATION
INB does not reveal specific information about your accounts or other personally identifiable data to parties outside our bank for independent use unless:
1. You request or authorize it;INB does not provide account information to companies for the purpose of independent telemarketing or direct mail marketing of any non-financial products or services.
2. The information is provided to help complete a transaction initiated by you;
3. The information is provided to a reputable credit bureau or similar information reporting agency;
4. The disclosure otherwise is lawfully permitted or required.
7. MAINTAINING CUSTOMER PRIVACY IN BUSINESS RELATIONSHIPS WITH THIRD PARTIES
When INB conducts business with a third party, it requires its vendors and suppliers to maintain similar standards of conduct regarding the privacy of personally identifiable customer information provided to them.
8. PROVIDING PRIVACY INFORMATION TO CUSTOMERS AND RESPONDING TO INQUIRES
INB recognizes and respects the privacy expectations of our customers. We want our customers to understand our commitment to privacy in our use of customer information. As a result of our commitment, we have developed these Privacy Principles, which are made readily available to our customers. Customers who have questions about these Privacy Principles or have questions about the privacy of their customer information should call INB at NY (212) 218-8383 and Florida (727) 442-2551.
When is personal information collected online?
When you apply for either a deposit account or a loan, or when you enroll in Internet Banking, you will be asked for personal information in order to process your application. The bank and its business partners who will help provide you with the requested product or service may retain this information.
10. INTERNET BANKING AND BILL PAYING
When you bank online with Online Banking or use the bill paying feature offered by Intervest National Bank and our business partner who helps us deliver these services to you, we will have access to your business information. This information is retained on either the bank's or our partner's systems in order to provide you with the services you have requested.
When you send us an e-mail, we will retain the content of your e-mail, your e-mail address, and our response in order to handle any follow-up questions that you may have.
12. CAN I BE TAKEN OFF ANY SOLICITAION LISTS?
Sometimes we send our customers information about products and services that we think will be of interest to them. If you do not wish to receive this information, please call us at NY (212) 218-8383 and Florida (727) 442-2551.
13. CAN I CHECK MY PERSONAL INFORMATION TO SEE IT IS CORRECT?
If you have any reason to believe that your personal information retained at Intervest National Bank is inaccurate, please call us at NY (212) 218-8383 and Florida (727) 442-2551. We will investigate the problem and, if appropriate, update the bank's records.
As we move forward in developing new products and services in an era of vast technological change, we will continue to maintain our dedication to ensuring that customer information is properly used and appropriately safeguarded.
If you have any questions that were not answered by this section, please send us an e-mail at firstname.lastname@example.org (do not include customer sensitive information).
Your Privacy Is Our Main Concern
Confidentiality and Security of Non-public Personal Information
Ensuring your financial privacy is of vital importance to us. We restrict access to non-public personal information about you to those employees who need to know that information to provide products or services to you. We maintain physical, electronic, and procedural safeguards that comply with federal regulations to guard your non-public personal information. Our employees are trained to understand the importance of customer financial privacy and to properly handle confidential information.
We endeavor to maintain the most accurate and up-to-date customer records possible. If you find that your account information is not correct, current or complete, please call or write to us at the telephone number or address on your account statement and appropriate corrections will be made as soon as possible. If you feel we have not met our obligations in the protection or use of your personal information, you may contact us and we will investigate your inquiry or complaint. Breaches of customer privacy are considered serious employee misconduct and may result in the termination of the employee.
We collect non-public personal information from the following sources:
• Information we receive from you on applications or other
forms, such as your name, address, Social Security number,
assets and income;
• Information about your transactions with us, such as account
balance and loan payment history; and
• Information we receive from a consumer reporting agency,
such as your creditworthiness and credit history.
Disclosures to Affiliates or
Non-affiliated Third Parties
We disclose non-public personal information about our customers or former customers to affiliates of the Bank but we do not disclose this information to non-affiliated third parties, except as permitted by law.